Patients gain all-day access
Every GP practice in England must keep online appointment request systems open during core hours – ending the so-called “8am scramble” for slots.
Patients will now be able to request appointments, ask questions and describe symptoms online between 8am and 6.30pm, Monday to Friday, instead of relying on clogged phone lines.
Ministers say the move will make it easier to access GPs, free up calls for those who need them most, and cut pressure on A&E departments.
Major NHS investment
The reform is backed by £1.1 billion extra funding for general practice, alongside the hiring of more than 2,000 GPs since last year.
Latest figures show the changes have already delivered five million more appointments this year, with three in four patients reporting it is now easier to contact their practice.
Success stories and concerns
One London surgery that adopted the model early reduced waits from 14 days to just three, with most patients seen within a week.
However, GP leaders warn that some practices fear uncontrolled demand could put patient safety at risk.
Healthwatch England said consistency is key, pointing out that many patients still face a “postcode lottery” in accessing appointments.
Patient charter launched
Practices must also publish a new charter – You and Your GP – setting out what patients can expect, and how to give feedback.
NHS England says the change will modernise general practice and create fairer access, with online booking now universal across the country.
